Outloop Refund Policy

1. 30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date, for both subscription payments and credit top-ups.

2. How to request a refund

Orders in currencies other than Naira are processed by our online reseller Paddle.com, which is the Merchant of Record for those orders and handles billing enquiries and returns. To request a refund, visit paddle.net with your order details, or email us at info@cadnetwork.org and we will help you.

Naira payments made through Paystack are refunded by us directly — email info@cadnetwork.org and we will process the refund to the original payment method.

3. How refunds are issued

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, funds usually appear within 5–10 business days.

Where a refund is issued for credits, any unused credits from that purchase are removed from your wallet.

4. Cancelling a subscription

You can cancel your plan at any time from the billing page in your account. Cancellation stops future renewals; you keep access until the end of the period you have already paid for.

5. Contact